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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 5	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q42-Q47):

NEW QUESTION # 42
Users often do not provide feedback because they do not believe it will be addressed.
Which is the BEST method for encouraging users to submit feedback in this situation?

A. Making feedback processing visible for everyone
B. Reducing the number of feedback channels
C. Conducting mandatory feedback surveys
D. Offering rewards for providing feedback

Answer: A

NEW QUESTION # 43
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?

A. k
B. Identify ways to improve service levels, and discuss the cost of these improvements with the customers

Answer: B

NEW QUESTION # 44
An organization wants to provide its employees with a limited set of self-services via an online portal. A requirement is that when employees log into the portal, they see only those services that are applicable to their status in the organization and that they have the authority to access. The organization also wants to provide employees with the ability to adjust the layout of the portal. Which service provisioning approach should this organization use?

A. Standardized
B. Automated
C. Shared
D. Tailored

Answer: D

NEW QUESTION # 45
An organization is aiming to develop a partnership relationship with their service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization. Which initiative is the BEST way to achieve it?

Answer:

Explanation:
Develop interpersonal skills and service empathy in all teams

NEW QUESTION # 46
Which competency profile is required by an individual who is tasked with motivating others to adopt the new ways of working required to support the organization's goals?

A. Coordinator/communicator
B. Technical expert
C. Administrator
D. Leader

Answer: D

NEW QUESTION # 47
......

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Reliable ITIL-4-Specialist-High-velocity-IT Test Simulator & Authentic ITIL-4-Specialist-High-velocity-IT Exam Questions

Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Authentic Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Questions - Clearer ITIL-4-Specialist-High-velocity-IT Explanation

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q42-Q47):

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